SKU: 64013093041

PrimaLuna EVO 300 Tube Integrated Amplifier

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Description

PrimaLuna EVO 300 Tube Integrated AmplifierALL TUBE OUTPUT TRANSFORMER COUPLED HEADPHONE AMPLIFIER One of the best headphone amps in the world. And the only amp that lets you listen with either the warmth of Triode or the wide bandwidth of Ultra linear operation at the push of a button! Most tube integrated amps and preamps use a solid state op amp chip for running headphones. Stand alone tube headphone amps will vary in quality like any other tube amp. Headphones are simply small speakers

ALL TUBE OUTPUT TRANSFORMER-COUPLED HEADPHONE AMPLIFIER

One of the best headphone amps in the world. And the only amp that lets you listen with either the warmth of Triode or the wide-bandwidth of Ultra-linear operation at the push of a button! Most tube integrated amps and preamps use a solid state op-amp chip for running headphones. Stand alone tube headphone amps will vary in quality like any other tube amp. Headphones are simply small speakers that require less power. Some amps will use smaller output tubes that groan to have enough dissipation to run power-hungry planar headphones. Other brands, including those costing $5,000 or more like Mal Valve, will use larger output tubes, then use a voltage divider network to drop the power down to an acceptable level for headphones. This is how we do it. We simply took advantage of the fact that we make the best tube integrated amplifiers. Now you don't have to pay for a separate state of the art headphone amp. PrimaLuna integrateds are the favorite of owners who use everything from Audeze to Hifiman to Sennheiser!

BAD TUBE INDICATOR

PrimaLuna engineers wanted to make owning a tube amp so simple you would have no excuse not to have your tube dreams come true.

If a tube fails, Adaptive AutoBias will instantly put the amplifier into protection mode so no parts can get damaged. A red LED will light up in front of the tube that needs replacing. Simply plug in another tube, and listen. No guesswork. No smoking amp. No getting out the soldering iron or dropping your amp off at UPS.

TRANSFORMER-COUPLED SUBWOOFER OUT

The number one problem people face when adding a subwoofer is integration to the main speakers. When you run the subwoofer at “line level” while your main speakers are hooked up to the amplifier, the signals have a different character or “transfer”. That’s why REL, the premier manufacturer of subwoofers, prefers using a “Speakon” connector hooking up their subwoofers to the same terminals the speakers are hooked up to. Now both speakers and sub get the same “flavor” and are easier to integrate together. In addition, most integrated amps have a subwoofer out that is not as robust as using the line out from a preamp. The result? Reduced dynamics.

But there are some very good subwoofers that only have an RCA line-level input. That’s why the subwoofer out on the EVO300 and 400 integrated amplifiers are transformer coupled.

Switchable from stereo to mono, we run right off the speaker taps of our amazing wide-bandwidth output transformers to a voltage-divider network and lower output to line level. Now your subwoofer and speakers are seeing the exact same signal, singing the exact same tune, for perfect coherence. PLUS you get the benefit of increased dynamics. No other brand offers this feature. Only PrimaLuna.

REMOTE CONTROLLED TRIODE/ULTRA-LINEAR SWITCHING

Do you have some classic rock albums you used to love so much that have now ended up left on the shelf, un-played for years? How about jazz or classical recordings from the 60’s? Every audiophile has albums that they used to play, but stopped because they are harsh, brittle, or bright. There is a solution.

Triode and Single Ended Triode (SET) amps are popular for their warmer, fuller, and easy to settle into sound. But triode amps have limitations! Ultra-linear has more extension on the top and bottom, not to mention greater power. They have greater “pop” with a bigger difference between light and dark, and loud and soft. Having triode only is VERY limiting.

The best option is to have both triode and ultra-linear. PrimaLuna engineers in Holland designed an ingenious circuit that lets you change from triode to ultra-linear with a push of a button on the supplied remote control. No need to get up and stop the music. Make an instant comparison while you listen and choose what you like best for that song or album.

AC OFFSET KILLER - A PRIMALUNA EXCLUSIVE

AC Offset Killer is about goose bumps. The ones you get when music comes out of a background so quiet, you may say to yourself “Just how is this possible?” PrimaLuna custom-winds our own massive toroidal power transformers that are low in hum and EMI. But we wanted more. Our engineers designed the AC Offset Killer to lower transformer noise to a place no other manufacturer dreams of going, regardless of how bad your electricity is. The result? Sense of space. Texture. The resonance of an acoustic guitar or violin string that seems to trail on forever. The AC Offset Killer will amaze you.

TAKMAN RESISTORS

If you bought a lesser amplifier, you would pay hundreds to make this upgrade. Easy to identify through their pink color, these premium resistors from Japan are popular with those who rebuild and upgrade their gear. "Modders" love TAKMAN for their low noise, linearity, and musicality.

CUSTOM TOROIDAL POWER TRANSFORMER

Power transformers generate two types of noise, magnetic and acoustic. That's why toroidal power transformers are used in the very best audio products. Compared to standard transformers, toroids radiate about 1/10 the magnetic field that pollutes music and obscures detail. Additionally, the absence of an air gap typically means toroids have an 8:1 reduction of acoustic noise. As transformers are the most expensive components in any audio product, manufacturers will even house cheaper C-core and EI-core transformers in an outboard power supply box with an umbilical cable rather than upgrade to an expensive toroid. The increased cost is significant, but PrimaLuna doesn’t cut corners. All PrimaLuna products use massive, potted toroidal transformers. PrimaLuna transformers are enclosed in a metal housing and then potted in a non-microphonic resin to further reduce noise and to protect the windings from moisture and deterioration forever.

CUSTOM SUPER-WIDE-BANDWIDTH OUTPUT TRANSFORMERS

Output transformers are the most important part of any tube amp. They determine how low the bass will reach and how high the top end goes. 250 watts of power will have no top and bottom extension if the output transformers don't have the bandwidth. We use lower power to extend tube life, and bandwidth to give you slam. Transformers are the most expensive components in an amplifier, so manufacturers save money by using ‘off the shelf’ units available on the market. PrimaLuna output transformers are custom-designed, wound in-house, and massive. One reason why no other brand sounds like a PrimaLuna. "The flat tops and bottoms of these squarewaves correlate with the amplifier's extended low-frequency response; PrimaLuna's output transformers are of excellent quality." -John Atkinson, Stereophile Magazine

SUPERQUIET LINE INPUTS

Input selector switches leak noise and signals from other sources, as they never turn off the other inputs completely. And, they deteriorate with age, requiring the use of cleaners. Many are mounted on the front panel requiring long runs of wires to the back panel inputs. These wires pick up stray noise from RF and EMI.

PrimaLuna has a better way. Instead of a switch, input selection is done using premium quality sealed relays mounted in the rear where you plug in your components. When an input is selected, that relay closes giving you the best connection possible. All the other relays are left open, so noise and signals from other sources can’t leak in. The signal path is now almost non-existent, so there are no wires to pick up noise.

ADAPTIVE AUTOBIAS

What most companies call Auto Bias is actually "Cathode Bias"- A commonly used method that is cheap to make, and often found in guitar amps, but also $20,000 high end audio amps. It reduces the available power of the amp and runs the tubes hard, meaning shorter tube life and failures via "shorts".

PrimaLuna's Adaptive AutoBias is a true, smart technology employing an array of sensors to monitor tubes and make adjustments seamlessly in real time. More important, it is the ONLY circuit of its kind that is truly "adaptive" by addressing "tube pinch off" at higher volumes, therefore reducing distortion by over 50% and greatly extending tube life. Adaptive AutoBias is completely passive and NOT in the signal path. The result is low to no maintenance, long tube life, and the lowest possible distortion for amazing sound.

Adaptive AutoBias also provides unparalleled flexibility by allowing use of almost any tube on the market today. It even has a fine-tuning switch for EL-34 and KT88/KT120/KT150 tube types.

POINT TO POINT WIRING W/ SWISS MADE WIRE

You spend a lot of money on interconnects. So why have the signal go right from the RCA jacks or speaker terminals into circuit boards with copper traces so thin you can hardly see them? What’s high-end about that?

PrimaLuna employs Point to Point Wiring on all products. The entire signal path, including resistors and capacitors, is painstakingly hand wired with heavy-gauge cable by craftsman.

EVO 300 and EVO 400 models use Swiss-made, silver-plated, oxygen-free continuous crystal (OCC) copper with a Teflon dielectric in the critical signal path for superior signal speed and increased clarity.

SMARTWATTS - EXTENDED TUBE LIFE

Tube life is simply a matter of how hard you run the tubes. That’s it. The only way to extend tube life is to run them as close to zero as you possible can, making sure it is not so low you go into crossover distortion. The life of a tube will depend on two things: Plate and screen voltage.

If the plate and screen voltage is high, you are more likely to get tube shorts when you turn the amp on and you get cathode stripping which greatly effects the cathodes ability to spit out electrons. Manufacturers that run the hell out of tubes to pump up their power ratings will never tell you what voltages they use. They’ll say it’s “proprietary” as if it’s some secret sauce. There is no such thing. But if they told you that they used 575, 600, or even 625 volts you probably wouldn’t buy. We proudly tell you our tubes run at just about 417 volts for the plates and screens.

PrimaLuna runs their output tubes at a minimum dissipation without going into crossover distortion. When you look at our amps, they provide less power from each tube. With KT-120’s as an example, a PrimaLuna will give you only 21 watts per tube. So running a pair of them you get 42 watts. That’s a lot of power, but the demands per tube are a fraction of some manufacturers that give you 100 watts from a pair of KT-120’s. It’s a cheap way to get big power, and it’s cheap. In fact, free. To get more power the right way is expensive. It requires bigger transformers, sockets, wiring, resistors, capacitors, and the tubes to do it. Which is exactly what PrimaLuna did. But we didn’t stop there.

Read this carefully: Power has nothing to do with sound quality. Or bass slam. You can buy a 200 watt receiver for $299, and it will even have surround sound. Do you think for a minute it will sound better than a 50 or 100 watts high end amp costing $10,000? Of course not. Only first-time buyers think that way. Experienced audiophiles know that for the majority of listening sessions, you use maybe 10 watts of power.

OUR AMPS ARE PERFECT. BUT YOUR SYSTEM MAY NOT BE

Ask any seasoned tube-head what the most musical output tube is and they will most certainly declare it the EL34. Other amp manufacturers would love to use it. Only PrimaLuna, through our proprietary output transformer designs, can give you EL34 midrange beauty with top-end air that goes on forever. And, bass extension with so much slam, our amps are used to power subwoofers.

However, every system is different. What if you bought a speaker with bass that overloads the room? Or, that is too dark? Or, too bright? What if you just want to have fun trying the different colors of sound from a vast pallet of tubes? With other manufacturers' products, you're stuck. They're a one-trick pony. How are you going to fine-tune your sound? Buy some different cables?!

With PrimaLuna, you get to choose. Go for it. 6L6G, 6L6GC, 7581A, EL34, EL37, 6550, KT66, KT77, KT88, KT90, KT120, even the monstrous KT150. A future-proof design, PrimaLuna is compatible with NEW tube types not even thought of today!

Specifications

  • Power Ultra-Linear: 42 / 43 / 45 / 48 Watts per channel
  • Power Triode: 24 / 25 / 27 / 30.5 Watts per channel
  • Frequency Response: 10 Hz – 50 kHz +/- 1 dB, 8 Hz – 75 kHz +/- 3 dB
  • THD with AABB: < 0.2% @ 1W; < 2% @ Rated Power
  • S/N Ratio: 86 dB / 87 dB / 87 dB / 87 dB
  • Input Impedance: 100 kOhm
  • Input Sensitivity: 270 / 285 / 290 / 300 mV for rated power at max volume
  • Maximum Gain: 36.5 dB / 36.7 dB / 36.8 dB / 36.9 dB
  • Power Consumption: 290 Watts / 300 Watts / 330 Watts / 340 Watts
  • Weight: Net weight: 68.2 lbs / 31 kg, Shipping Weight: 77 lbs / 35 kg
  • Dimensions: 15.9" x 15.2" x 8.1" / 405 x 385 x 205 mm (L x W x H)
  • Shipping dimensions: 22.7" x 18.4" x 12.4" / 577 x 468 x 315 mm (L x W x H)
  • Inputs: 5 pairs Stereo RCA, 1 pair Home Theater Input
  • Outputs: 4 & 8 Ohm Speaker Taps, Tape, Stereo/Mono Sub, Headphone
  • Tube Complement: 4 x EL34, 6 x 12AU7
  • Damping Coefficient: 4 KD (1 kHz)
  • Remote Control: Full
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 64013093041

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4.5 ★★★★★
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Verified Purchase
ClubFisher
Pawtucket, US
★★★★★ 4
Jury is still out
Size: eufy L60 SES (renewed), Size: eufy L60 SES (renewed)
I really didn't want to purchase another Eufy product. I'm very mad at them because they're security doorbell cameras failing so readily (like a hardwired doorbell that stops working and gives me the input that there's no batteries even after we had it rewired.) And I caution everyone I am not a fan of their customer service anymore. Years ago it used to be fantastic. It is rare today, when you send in a request for help that anyone fully reads what your expressing. You get scripted answers or links to technical information that you've already told them in previous communications you've tried. Anyway... We have a dumber, earlier version of the Eufy vacuum cleaner that is about 5 years old --recently replaced the battery because I really love how well it draws up dirt and hair... Though the little chamber constantly gets jam-packed and the machine always gets stuck. I decided to move that one upstairs and get a smarter vac (only) and looked into several that could manage pet hair and that had good mapping and the ability to avoid scooping up toys etc. What I like is the software's easy (much friendlier than Narwal!). I think the mapping was perfect right out of the gate. Ease of splitting out larger areas into rooms is just wonderful. The on-screen guidance as you're using this software is mostly excellent. I really like how you can choose a setting that the vacuum will go to recharge and re-start itself back into motion to finish the job that wasn't finished when it went kaput. I like that you can choose the frequency of having the vacuum empty into the charging station. These two features that I just mentioned are a little bit hidden under settings. I think tabs would be nice for some pictures like this. I don't like that it only has one rotating brush. The older Eufy has two and I think it's a much better design to sweep things into the suction range. I like the quiet of this vacuum. The older version was quiet and this one is quieter yet. As a matter of fact it worries me because the difference in suction sound makes it seem as though it really isn't changing at all. I am not so sure the suction is as effective as It's been bragged about in its right up and in other reviews... it's actually gone over places on my carpet and it really didn't pull up all the fur. (That is in the video) I have also watched it go over small pieces of cardboard from a scratching post and it didn't pick it up... Again if the brush was there on that side it would have been pushed into the suction path better. I am not a fan of how it seems to not know how to avoid things. When setting up and getting ready to map your home with the LIDAR, the guidance is to take everything off the floor that is possible. Of course I put things back down like the tall cat toy that that has absolute presence, no different than a small cat --and the vacuum just runs right into it and starts pushing it...Our cat food bowls and water bowls just get pushed around. And the vacuum simply runs right into any toy and doesn't bother going around any of it so I would be sure you DO NOT BUY THIS IF YOU HAVE A CAT OR DOG THAT LEAVES MESSES ON THE FLOOR! Also on some things that were not picked up like the kitchen table, I don't get how come this vacuum just runs into it with full speed. Also it is very weird that it has a real problem transitioning to rugs. I have a leather throw rug that stays in place with people and animals going across it. But this machine's able to nose it up into the air and then get tangled in it. It means that when I have my schedule in place I have to roll up this carpet and my toilet carpets. As you can guess it's annoying. I also found it odd that when I'm trying to have it avoid going over something I will stand in place and despite the fact that it is vacuuming according to a grid it actually came back and circled and bumped into my feet five times before it finally gave up. What if that was an animal that was standing there? Would it bump into it also? There are reviews on here that are so much more detailed. All I can say is I tried a Roomba (returned it to store) and I tried the Narwal (The mapping was awful and I returned that one also.) I'm simply not wanting to return another vacuum. I do want to note that I purchased this one and accidentally ordered a 'used' model which means somebody else returned it. I have a feeling it has to do with this weird occasional click click click sound that makes it sound as though something is stuck in the rollers or something to that effect. Now that I finished muddling through this review I do know that this week I'll be getting in touch with Eufy. I can't help but wonder is this really the way this thing is supposed to be working. Oh, I did get the setup with the vacuum bag tower. As others have said it is extremely loud. The feature that reportedly cuts cat hair also has some volume to it, but for all its noise I don't think it really cuts but maybe 50% of the hair. I still have to manually clean the roll brush frequently. See photo.
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Reviewed in the United States on November 11, 2024
M
Verified Purchase
meganlyra
Phoenix, US
★★★★★ 5
Better than my new fancy robo
Great suction power. Doesn't get stuck often. I've had this vacuum for 5 years and it still works great. We got an AirRobo with a mop feature and demoted the Eufy to the basement. But, the eufy works way better and I frequently bring it upstairs to pre-clean before the AirRobo. Love this vacuum! Do you have a version with a mop?
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Reviewed in the United States on January 27, 2026
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Verified Purchase
Brandon N
West Palm Beach, US
★★★★★ 5
The best little helper!
Size: eufy L60 SES (renewed)
I've never owned a robot vacuum prior to this, and was somewhat curious on how it would work, and what it would really do in my small home. I got the L60 refurbished unit, and it came in a brand new box and it looked brand new when I removed it from the packaging. I charged it up, setup the app and connected it to Wi-Fi, ran a cycle and it was all so easy. It mapped my home and it is was off! It does an absolutely fantastic job. I run it daily and can notice just how much cleaner my hardwood floors are. We have a cat who is intrigued by it, but it does a fantastic job of cleaning up the litter that is tracked from his litter box. That alone is a lifesaver. I will run it in the morning and at night in cats area to keep the hair and litter completely cleaned up. So far I've only had a few small issues where it got stuck, twice from items left out, and once from a dirty sensor. You really need to make sure you have things put away and have the areas picked up, especially of cat toys and shoe laces, and once in a while wipe the sensors off if they get really dusty. I highly recommend this, it truly has been a huge help just in daily pickup and keeping the house clean. Its absolutely worth the money.
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Reviewed in the United States on February 25, 2026
K
Verified Purchase
Kristen Nettles
Waukegan, US
★★★★★ 5
Changed my life!!!
Size: C20
Detailed review below if you want to read it. If you just want a quick summary: It changed my life, it’s worth every penny, just buy it! I don’t normally spend this much money on anything but, for me, it has been 💯 worth it! It does take some time to get it set up and get the settings that work for your needs and house but is worth it a thousand times over. Handles a massive amount of dog hair like a pro. Does good on all surfaces except cheap bath mats, you’ll have to pick those up. There is maintenance but it is not difficult or time consuming. App works well and issues are easily to troubleshoot. Anytime maintenance needs to be done, the app sent you a message and a video on how to do it. Detailed review: I’ve had this vacuum/mop for 6 weeks. I don’t normally do reviews but I’ve been telling everyone I know how this bad boy changed my life! Important to note I’m also cheap as H@ll! I don’t have much to compare it to in terms of how it measures up to the competition. I have a 10 year old first generation Eufy vacuum named BB8 that will fall down the stairs and suck up the dogs tail if not supervised so that’s my baseline. I have two 80lb Labs, two feral kids, a blue collar husband and OCD (like the kind you take medication for and left unchecked does permanent psychological damage to children). We moved from an 800 sqft house to a 3,000sqft house and by the time I was done cleaning the floors at one end of the house my family had already destroyed the other end. Keeping the floors clean and dealing with the dog hair tumble weeds was a full time job. My family had to be punking me with hidden bags of dirt and dog hair or something. I was losing my mind, literally! I spent the last 20 years saving for my dream house and the floors looked like a trap house no matter what I did! I thought our floors at our old house were bad because we had so many people in a small space. Turns out my family is just gross. In terms of this robot, who my kids have loving named Consuela, after the house keeper from Family Guy. (It is important to name them, they work better when they have names😅.) You don’t have to worry about her becoming self aware and taking you prisoner Terminator style as she is not super smart. She doesn’t always know what she is doing but she works hard at it! The first week of training was a little rough but now that Consuela and I have a system it’s a complete game changer. Comes right out of the box and set up is a breeze. I had a little trouble with the app because I already had Eufy everywhere in my house. I downloaded the Eufy cleaning app which made my Eufy home security app stop working. Eventually, I got everything on the same app and it works seamlessly (this was probably my own fault as I didn’t read the instructions bc I like to do things the hard way). Out of the box she has to map out your house. I found this was the most important step. The first time I had her map my house I didn’t move or pick up anything. The map sucked and it was a disaster. I redid the mapping step and literally picked up everything not nailed down, chairs small end tables, trash can, pots, etc. and kept the dogs downstairs. After I did this the map was absolutely perfect (a good base map is key). You don’t have to move everything when she cleans, just the first time to get a good map. My main level is one massive open concept (probably 1,000sft and Consuela identified it as one room), then 2 bathrooms and three other bed rooms. At first I tried telling her to clean the entire main level as it is one of the options. That did not go well. I feel like she might have a little adhd. I ended up taking the time to set up “Zone cleaning” scenarios and saved them on the app. Zone cleaning is the way to go with big open areas. I broke the great room into 3 sections. We have Apple home we linked to it so now we just say, “Siri, tell Consuela to clean the kitchen, living room, bathrooms, etc.” We played with the cleaning setting and found what worked for us. I have her programmed to clean different zones at different times a day. With my feral family we have to run max vacuum suction and two passes with heavy mopping so the battery drains fast. If your children were not born in a barn yard, you don’t run a wood shop and mowing business out of your garage and don’t have dogs who shed 12 lbs of hair per hour the normal settings would be fine and she could probably do our main level on one charge. With our workload she does two zones, takes a break to charge and then does two more. I have her programmed to clean each zone twice a day. I think for a normal family once every other day would be fine. My floors have never been so clean. NO dog hair anywhere! I’ve never lived in a house without dog hair. I did a deep cleaning of the floors throughout my house the day I got her and I have not had to vac or mopped since! I also think starting with clean floors is a key to success. This does not deep clean but if your start clean and run it often the floor stay spotless. With her running everyday nothing builds up in the corners, under beds and couches. It’s life changing (for me anyway)! We have laminate floors, carpet, tile and a few very thin rugs. She is amazing on the tile, carpet, and laminate but does struggle with the rugs. My rugs are super cheap, thin, and lightweight. She has lots of trouble with the bathroom rugs so we started hanging the bathroom mats after we shower which is actually better for us. Our large area rug is a bit of a struggle and hard to watch 🤣 but if I don’t watch her, eventually she moves on and it is clean. She has only gotten stuck on the rug once. So cheap rugs are a challenge but going from hard floor to carpet works perfectly! I do think she would do well with high quality heavy rugs. Like I said I have OCD so I keep a tidy house without much clutter. She does a good job avoiding objects, if the dog is napping she can “see” it and doesn’t suck up a tail like our other robot vac. It does an okay job avoiding cords but if it hits a phone charger on the floor just right it will suck it up. (Only happened once) My son left a shirt on the floor and it did end up sucking it up but it was an easy fix. All and all it does a good job avoiding dog toys and things on the floor but if she hits something at just the right angle she does get stuck but you just have to pull it out and hit restart. Consuela not going to clean up an entire bowl of cereal, a can of spaghettiOs or big spills. She would probably destroy the entire room. However, if my dogs leave a trail of muddy footprints she does do a good job spot cleaning stuff like that. She will keep clean floors clean indefinitely. Maintenance: this is not a set it and forget it type of thing. There is maintenance that needs to be done regularly to keep her going but it is not hard. There is a tray that pops out that needs to be rinsed. If you don’t, it gets clogged and pauses the cleaning cycle. Even when this happens it’s an easy fix. It has a disposable bag for dust and dog hair. Ours fills up once a week, a normal family could probably get several weeks per bag. They are not terribly expensive but I do NOT replace the bags! I just dump them out into the trash can because I’m cheap. I’m still on my original bag. Water tanks: we mop at least twice per day with the high water setting and a full water tanks lasts two days. The mop pads are cheap. We bought several and I just wash them once per week and it takes two seconds to change them. I think they’re supposed to be disposable. The worst part, which is not the vacuums fault or a design flaw, just the nature of the beast. The dirty water tank! We can go on a tank of water for two days but if you leave dirty water in the tank for an extended period of time it reeks like rotten sewage🤢. It does NOT make your house smell at all. You can’t smell it until you open it. If you empty it every day it doesn’t smell but if you forget and go on vacation like we did it’s bad! I started putting a few drops of bleach in the dirty water tanks when I empty it and we have zero smell now (no idea if it’s okay so do at your own risk). The app is awesome. If there is an issue the app sends an alert and tells you what’s wrong. It also pops up a video telling exactly what to do to fix the issue. Yesterday it told me I needed to clean the sensors and showed me how to do it. I don’t like to spend money on things like this but I use it so much I almost wish I would have spent the money on the top of the line model. Although I don’t have any complaints with this one.
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Reviewed in the United States on August 23, 2025
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Verified Purchase
Samantha Lindsey
Charlottesville, US
★★★★★ 1
Junk. Save your time!
Size: C20, Size: C20
Okay, so I thought I did good research on this. I saved up for this purchase excited since we had just finished installing new floors through our entire house. As soon as the installers left, I broke out my new vacuum, downloaded the app, followed the instructions and did the required upgrade to the vacuum. Once it started to do it's first mapping route, the app immediately said network slow. The vacuum would pull out from the base about a foot and just spin, then return to the base and start drying the completelt unused mop heads. I've tried taking it to my friends house and using another person's wifi, deleting the app and reseting the vacuum multiple times, tried repositioning a few feet from our router, tried running it through my ipad instead, everything including having comcast come out and check our network. Mind you, our TVs, alexa, ans any other devices in our house work just fine on our network. Eufy App would always say network slow and not even go further than a foot from the base. Obviously something is wrong with the vacuum, not my wifi. Finally contacted customer support. First one in the chats brilliant solution was to try ro run the vacuum through Hotspot. Seemed ridiculous, but I tried. Once again, app said network slow. He then said he can't help me and that my chat log is being sent to their "engineering department". Waited 1-2 days for their "engineering department" to email me. They wanted proof of purchase, serial number, and a video of what's wrong with it. Submitted it and was told it'd be another 1-2 days while their "engineers" review my issue. Woke up to an email this morning from their engineers and their suggestion after everything I've told them was to "try restarting it". Did they even read my messages of everything I've tried to do to be able to just use and keep my vacuum? Try hot spot and restarting it is their advice from their "engineering department" after days of waiting for a solution? Returning this. Customer service is a joke if they ship you a faulty vacuum. Now I have to wait 30 days for a refund and then go buy a different brand. Waste of my time and left me disappointed over something I was excited about. Update - Eufy contacted me and offered a refund. Said to reply "Full refund" if i wanted one. I did. That was the day after the origjnal post, and they never responded or gave me a refund. Customer support sent me a replacement. Worked beautifully after I skipped the firmware update. It did an automatic software update yesterday, and it got stuck at 15%. When I woke up this morning, it's stuck at 13%. Once again our network is fine and stable, there's something wrong with their updates. Even customer service after doing their "analysis" of the returned original vacuum said that their "engineers" had diagnosed the problem as a hardware/software issue. So, now I gotta box up another bulky item and return it. Hopefully by the new year I'm finally given a refund! Save your time!
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Reviewed in the United States on November 21, 2024

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