Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 14 - Jul 19
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
BeschwerdemanagementUnzufriedene Kunden als profitable Zielgruppe EAN: 9783446474215 Farbverschnitt: Generell werden die Bcher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen. Auflage: 6., aktualisierte Auflage, 23006 Erscheinungsjahr: 09. 12. 2022 Produktform: Leinen, Gebunden Autoren: Stauss, Bernd & Seidel, Wolfgang Auflage Ausgabe: 6., aktualisierte Auflage Abbildungen: Komplett in Farbe Keyword: Beschwerdemanagement; Customer
Unzufriedene Kunden als profitable Zielgruppe
| EAN: | 9783446474215 |
| Farbverschnitt: | Generell werden die Bücher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen. |
| Auflage: | 6., aktualisierte Auflage, 23006 |
| Erscheinungsjahr: | 09.12.2022 |
| Produktform: | Leinen, Gebunden |
| Autoren: | Stauss, Bernd & Seidel, Wolfgang |
| Auflage/Ausgabe: | 6., aktualisierte Auflage |
| Abbildungen: | Komplett in Farbe |
| Keyword: | Beschwerdemanagement; Customer Care; Customer Relationship Management; Dienstleistung; Kundenmanagement; Management; Reklamation; Service |
| Fachschema: | Absatz / Marketing~Marketing~Vermarktung~Service (Kundendienst) |
| Fachkategorie: | Kundendienst, Management: Vertrieb und Marketing |
| Thema: | Optimieren |
| Text Sprache: | ger |
| Seitenanzahl: | XV, 430 |
| Verlag: | Hanser Fachbuchverlag, Hanser, Carl, Verlag GmbH & Co. KG |
| Länge: | 241 mm |
| Breite: | 174 mm |
| Höhe: | 33 mm |
| Gewicht: | 1192 gr |
| Genre: | Sozialwissenschaften/Recht/Wirtschaft |
| Herkunftsland: | DEUTSCHLAND (DE) |
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.0 ★★★★★
Based on 207 reviews
Sort
Product Reviews
★★★★★ 3
hardware is super cheap
Color: Black
The hardware is so yellow it’s actually orange looking and it just looks cheap overall. The bag itself is cute.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 15, 2026
★★★★★ 4
Great quality dupe
Color: Gold
Very cute dupe of the Andiamo bag by Bottega Veneta. I haven't worn it yet, but the quality seems very good.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 7, 2026
★★★★★ 1
Not sturdy
Color: Gold
The knob in the front broke less then 10 minutes of me using the bag. Not sturdy enough to fit a lot of things.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 26, 2026
★★★★★ 1
Received worn
Size: 9.5, Color: White Patent, Size: 9.5, Color: White Patent
Product received worn , overall fit was great , had to wear them because I was out of town when opened
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 26, 2026
★★★★★ 5
Wonderful
Color: Black
Pleasantly surprised. Packaged great, it even come in a modest dust bag. Roomy enough for day but still able to carry at night without being too casual. Great quality for the price! Highly recommend!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 10, 2026
recommand products
faltzelt flextents pro steel 4x4m schwarz flammenhemmend
265.39
faltzelt flextents pro steel morocco 3x3m wei mit 4 seitenw nden
262.81
faltzelt flextents pro steel arbeitszelt 3x3m orange mit reflektorb ndern
206.46
faltzelt flextents pro steel 3x6m dunkeblau
277.86
faltzelt flextents pro steel 3x6m latte
277.86